Client/Designer relationships. You have to create a trusting bond between yourself and the client. This is the most important of starting a project. When the Designer and the Client are on the same page, then the project is pretty much guaranteed to be a success. The other important thing is to keep it light. Don't be serious all the time. There is a time and a place for serious. The Client is nervous to start with. inject humor at the right times to keep the Client relaxed. When everyone is relaxed and focused, then the entire project tends to go much better
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