Recently, I had a moving client (Greg) that was obviously stressed about his career move (Raleigh to Richmond) and he was anxious about making us work so late into the night, getting us back to Raleigh and our families well past midnight. I informed him that I knew moving was stressful and my job was to remove that mental stress from his plate and not to worry about anything but pointing to what rooms he wanted his personal belongings placed. This eased his mind tremendously. It took us an hour to get him unloaded. He was happy beyond words. I shook his hand, wished him well in his new endeavor and was home in bed a bit after midnight. I have no doubt this gentleman will leave us an outstanding review and we got paid to provide him a service, but more importantly, seeing the stress melt from his face made me remember why I really do this type of work.
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