VITROME Inc. – Terms & Conditions
(Effective Date: 01/01/2025)
1. Introduction
Welcome to VITROME Inc. These Terms & Conditions govern the services we provide, including soft washing, pressure washing, gutter cleaning, solar panel cleaning, house cleaning, tile & grout cleaning, window cleaning, car detailing, and upholstery & furniture cleaning. By hiring our services, you agree to these terms.
2. Service Agreement
• Services will be performed as described in the work order, quote, or invoice provided to the client.
• VITROME Inc. reserves the right to decline service if conditions at the job site are unsafe or if unforeseen circumstances prevent service completion.
• Clients are responsible for ensuring clear access to work areas (e.g., moving vehicles, furniture, or other obstructions).
3. Pricing & Payments
• Prices are based on square footage, service scope, and job complexity. Estimates may be subject to change based on actual site conditions.
• Payments are due upon job completion unless otherwise agreed in writing.
• We accept cash, credit/debit cards, and digital payments (e.g., Zelle, Venmo, PayPal).
• Late payments beyond 7 days may be subject to a 5% late fee.
4. Cancellations & Rescheduling
• Cancellations or reschedules must be requested at least 24 hours in advance to avoid a $50 cancellation fee.
• In case of bad weather or unforeseen circumstances, VITROME Inc. reserves the right to reschedule services at no extra cost.
5. Liability & Property Protection
• VITROME Inc. follows industry best practices to minimize damage risks. However, we are not liable for pre-existing damage to surfaces, gutters, or materials.
• Clients must inform us beforehand of any fragile or damaged areas that require special care.
• We are not responsible for paint chipping, oxidation stains, loose siding, or water leaks caused by aging or neglected surfaces.
• For soft washing and pressure washing, it is the client’s responsibility to close windows and doors to prevent water entry.
• Soft Washing & Landscaping Disclaimer: Soft washing involves the use of sodium hypochlorite and other cleaning agents that, while effective, may cause temporary or permanent damage to plants, grass, or landscaping if exposed. While we take precautions to minimize impact (such as rinsing plants before and after treatment), VITROME Inc. is not responsible for any damage to vegetation, lawns, flowers, or surrounding landscaping as a result of the cleaning process. Clients are encouraged to water their plants thoroughly before service to help minimize potential effects.
6. Satisfaction Guarantee
• If you are not satisfied with our work, you must notify us within 24 hours so we can assess and address concerns.
• We do not offer refunds, but we will make reasonable efforts to correct any issues related to our service.
7. Safety & Environmental Policy
• We use eco-friendly and biodegradable cleaning solutions whenever possible.
• Clients are responsible for keeping pets and children away from the work area during service.
• VITROME Inc. technicians are insured, and we adhere to strict safety standards.
8. Weather & Work Conditions
• Exterior services (soft washing, pressure washing, and gutter cleaning) are weather-dependent. If unsafe conditions arise, we will reschedule at no additional cost.
• Some cleaning results may take a few days to fully show, especially for organic growth removal via soft washing.
9. Property Access & Permissions
• By scheduling a service, you grant VITROME Inc. permission to access the property for cleaning purposes.
• If you are not home during service, you agree to provide necessary access (gates, codes, etc.) in advance.
• Any delays due to lack of access may result in additional charges.
10. Marketing & Photography
• VITROME Inc. may take before-and-after photos of completed work for marketing and quality assurance purposes.
• No personally identifiable details will be shared. Clients may opt out of photo use upon request.
11. Force Majeure
• We are not liable for delays or inability to perform services due to unforeseen circumstances such as extreme weather, natural disasters, or labor shortages.
12. Governing Law & Disputes
• These Terms & Conditions are governed by California state law.
• Disputes must first be addressed via mediation or negotiation before legal action.
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